Terms of service

Terms of Service

Last Updated: September 2026

OVERVIEW

Welcome to Maitheyi. The terms “we,” “us,” and “our” refer to Maitheyi.

Maitheyi operates this online store and website, including all related information, content, features, tools, products and services, to provide customers with a convenient shopping and gifting experience.

Our website is powered by Shopify, which enables us to provide our online store and related services.

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy and other policies referenced on this website, describe your rights and responsibilities when using our website and purchasing products from Maitheyi.

Please read these Terms of Service carefully before using our website or placing an order.

By accessing, browsing or using maitheyi.com, you agree to be bound by these Terms of Service and our applicable policies. If you do not agree with these terms, please do not use our website.

SECTION 1 – WEBSITE ACCESS AND CUSTOMER INFORMATION

By using our website, you confirm that you are legally capable of entering into a transaction under applicable Indian law.

When placing an order, you may be required to provide information including:

  • Name
  • Email address
  • Mobile number
  • Billing address
  • Shipping address
  • Payment information
  • Other information necessary to process and deliver your order

You agree that all information provided by you is accurate, complete and current.

You are responsible for ensuring that your contact and delivery information is correct.

Maitheyi will not be responsible for delivery issues caused by incorrect, incomplete or inaccurate information provided by the customer.

SECTION 2 – OUR PRODUCTS

Maitheyi sells jewellery and gifting products, including earrings, necklaces, bracelets and customised gift hampers.

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other product information displayed on our website are accurate.

However, actual colours and appearance may vary slightly depending on your device, screen settings, lighting and photography conditions.

Jewellery may also have minor variations in colour, finish, stones or detailing due to manufacturing processes and the nature of individual pieces.

Product specifications, availability and descriptions may be updated from time to time.

Maitheyi reserves the right to discontinue products or limit quantities without prior notice.

SECTION 3 – ORDERS

When you place an order on Maitheyi, you are making an offer to purchase the selected products.

An order is considered accepted once Maitheyi confirms the order and payment has been successfully processed, where applicable.

We reserve the right to cancel or decline an order in circumstances including:

  • Product unavailability
  • Incorrect pricing or product information
  • Payment issues
  • Suspected fraudulent or unauthorised transactions
  • Incorrect customer information
  • Technical errors
  • Circumstances beyond our reasonable control

If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method.

Please review your order carefully before completing payment.

Returns and refunds are governed by our Return & Refund Policy.

SECTION 4 – PRICES AND PAYMENTS

All prices displayed on Maitheyi are in Indian Rupees (INR) unless otherwise stated.

Product prices, discounts and promotional offers may change from time to time.

The price applicable to your order will generally be the price displayed at the time the order is placed.

Applicable taxes and shipping charges, if any, will be displayed during checkout or included in the product price as applicable.

Payment is processed through third-party payment service providers.

By making a purchase, you confirm that:

  • The information provided for payment is accurate.
  • You are authorised to use the selected payment method.
  • The payment method belongs to you or you have permission to use it.
  • You agree to pay the amount displayed at checkout.

Maitheyi does not directly store complete debit card, credit card or banking credentials.

SECTION 5 – SHIPPING AND DELIVERY

Maitheyi currently ships orders across India, subject to courier serviceability.

Orders are generally processed and dispatched within the applicable processing period communicated on the website or after order confirmation.

Estimated delivery is generally 3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Remote locations
  • Operational disruptions
  • Incorrect or incomplete addresses
  • Events beyond our reasonable control

Shipping charges, where applicable, will be displayed at checkout.

Free delivery is available on orders meeting the minimum order value displayed on our website.

For complete details, please refer to our Shipping Policy.

SECTION 6 – RETURNS AND REFUNDS

Maitheyi provides a 3-day return window for eligible products.

Customers must request a return within 3 days of receiving the order.

Products must generally be:

  • Unused
  • Unworn
  • Untampered
  • In their original condition
  • Returned with original packaging and tags, where applicable

Customised and personalised products may not be eligible for return except where applicable in cases such as damage, defect or incorrect fulfilment.

For complete conditions, please refer to our Return & Refund Policy.

Nothing in these Terms of Service is intended to exclude or restrict any consumer rights that cannot legally be excluded under applicable law.

SECTION 7 – INTELLECTUAL PROPERTY

All content available on Maitheyi, including but not limited to:

  • Maitheyi name and logo
  • Product photographs
  • Product descriptions
  • Website text
  • Graphics
  • Designs
  • Videos
  • Marketing material
  • Website layout and presentation

is owned by or licensed to Maitheyi and is protected under applicable intellectual property laws.

You may use the website for personal and lawful purposes.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit Maitheyi's content without prior written permission.

Maitheyi's name, logo, branding and other identifying materials may not be used without prior written permission.

SECTION 8 – THIRD-PARTY SERVICES AND LINKS

Our website may use third-party services such as:

  • Payment gateways
  • Courier and logistics providers
  • Analytics services
  • Marketing tools
  • Shopify services
  • Other technology or service providers

These services may operate under their own terms and privacy policies.

Maitheyi is not responsible for the independent policies or practices of third-party websites or services.

If our website contains links to third-party websites, you access those websites at your own discretion and risk.

SECTION 9 – SHOPIFY

Maitheyi's online store is powered by Shopify, which provides the technology and infrastructure used to operate our online store.

However, purchases made through Maitheyi are transactions between you and Maitheyi.

Shopify is not the seller of Maitheyi products and is not responsible for the products sold by Maitheyi, including product quality, fulfilment, delivery, returns or refunds.

SECTION 10 – PRIVACY

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, process and protect personal information provided through our website.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

SECTION 11 – CUSTOMER REVIEWS AND FEEDBACK

If you voluntarily submit reviews, comments, photographs, feedback, suggestions or other content to Maitheyi, you grant Maitheyi permission to use, reproduce, display and publish that content for legitimate business, marketing and promotional purposes, subject to applicable law.

You confirm that any content submitted by you:

  • Is your own content or you have permission to use it.
  • Does not infringe the rights of another person.
  • Does not contain unlawful, abusive, defamatory or misleading content.
  • Does not contain malicious software or harmful code.

Maitheyi reserves the right to remove content that violates these Terms or applicable law.

SECTION 12 – ERRORS AND INACCURACIES

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to:

  • Product descriptions
  • Prices
  • Discounts
  • Product availability
  • Shipping charges
  • Delivery estimates
  • Promotional offers

Maitheyi reserves the right to correct such errors and update information when identified.

If an order has been placed based on a significant pricing or information error, we may contact you to clarify or cancel the order and provide an applicable refund where payment has already been received.

SECTION 13 – PROHIBITED USE

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent purposes.
  • Attempt to gain unauthorised access to our systems.
  • Upload viruses, malware or harmful code.
  • Interfere with the operation or security of the website.
  • Copy or commercially exploit website content without permission.
  • Impersonate another person.
  • Provide false or misleading information.
  • Use the website to violate applicable laws.
  • Attempt to disrupt, damage or compromise the website.

We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms have been violated.

SECTION 14 – AUTOMATED ACCESS

You may not use automated systems, bots, scraping tools or other automated methods to access, copy, collect or extract information from Maitheyi's website without our prior written permission.

This restriction does not apply where automated access is expressly authorised by Maitheyi or required by applicable law.

SECTION 15 – TERMINATION

Maitheyi may restrict or terminate access to the website where necessary, including in cases of misuse, fraudulent activity, security concerns or violation of these Terms.

Termination will not affect rights or obligations that have already arisen before termination.

Sections relating to intellectual property, privacy, liability, governing law and other provisions that by their nature should survive termination will continue to apply.

SECTION 16 – DISCLAIMER

We make reasonable efforts to keep the information on our website accurate and up to date.

However, Maitheyi does not guarantee that the website will always be uninterrupted, error-free or completely free from technical issues.

Product information is provided based on the information available to us at the time of publication.

Nothing in these Terms is intended to exclude warranties, guarantees or consumer rights that cannot legally be excluded under applicable Indian law.

SECTION 17 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Maitheyi will not be responsible for indirect or consequential losses arising from the use of our website or products, except where such limitation is not permitted by law.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded under applicable law.

These Terms do not affect your statutory consumer rights.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, your violation of these Terms, or your violation of the rights of another person.

Nothing in this section limits any rights or remedies available to consumers under applicable law.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to remain effective.

SECTION 20 – ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy and other policies published on our website, constitute the terms governing your use of Maitheyi's website and services.

If there is a conflict between these Terms and a specific policy relating to a particular transaction, the specific policy may apply to that transaction.

SECTION 21 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

Maitheyi may assign or transfer its rights and obligations where reasonably necessary to operate the business or website.

SECTION 22 – GOVERNING LAW AND JURISDICTION

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and other applicable legislation, disputes relating to these Terms or transactions with Maitheyi shall be subject to the jurisdiction of the competent courts in Lucknow, Uttar Pradesh, India.

Nothing in this section prevents a consumer from exercising any statutory right or remedy available under applicable law.

SECTION 23 – CHANGES TO THESE TERMS

Maitheyi may update these Terms of Service from time to time.

The latest version will be published on this page with the updated date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

SECTION 24 – CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us:

Maitheyi
Website: maitheyi.com
Email: sales@maitheyi.com
Return Address:
D266, Bijay Enclave, Sanpuram,
Harihar Nagar, Indiranagar,
Lucknow – 226016
Uttar Pradesh, India

For customer support, returns or order-related queries:

Email: sales@maitheyi.com
GST:  09CRMPC5479G1ZD