Refund policy

Return & Refund Policy

Last Updated: September 2026

At Maitheyi, we want you to be happy with your purchase. We carefully inspect and pack every order before dispatch. If you need to return an item, please review the policy below.

1. 3-Day Return Policy

We offer a 3-day return policy, which means you have 3 days from the date you receive your order to request a return.

To be eligible for a return, the product must:

  • Be unused and unworn
  • Be in the same condition in which you received it
  • Not be damaged, altered, scratched or tampered with
  • Have all original tags, packaging and accessories, where applicable
  • Be accompanied by your order details or proof of purchase

Returns that do not meet these conditions may not be accepted.

2. How to Request a Return

To start a return, please contact us at:

Email: sales@maitheyi.com

Please provide your:

  • Order number
  • Name and contact details
  • Reason for return
  • Photographs/videos of the product, where applicable

Please do not send the product back before your return request has been approved. Items returned without prior approval may not be accepted.

If your return is approved, we will provide the applicable return instructions.

Return Address

Maitheyi
D266, Bijay Enclave, Sanpuram,
Harihar Nagar, Indiranagar,
Lucknow – 226016
India

3. Damaged, Defective or Incorrect Items

Please inspect your order immediately after delivery.

If you receive a product that is:

  • Damaged
  • Defective
  • Incorrect
  • Missing an item or component

please contact us as soon as possible after delivery, preferably within 24 hours, with clear photographs/videos of the product and packaging.

After reviewing the issue, we will provide an appropriate resolution, which may include a replacement, return or refund, as applicable.

4. Tampered or Used Products

Returns are accepted only when the product is returned in its original, unused and untampered condition.

We may reject a return if the product shows signs of:

  • Wearing or use
  • Scratches or damage
  • Alteration or modification
  • Missing tags or packaging
  • Tampering
  • Damage caused after delivery

5. Customised Products & Gift Hampers

Customised, personalised or specially prepared products and gift hampers are generally non-returnable, as they are prepared specifically for the customer.

However, if a customised product or gift hamper arrives damaged, defective or incorrect, please contact us so that we can review the issue and provide an appropriate resolution.

6. Sale & Promotional Items

Products purchased during a sale or special promotional offer may be subject to specific return conditions mentioned at the time of purchase.

Gift cards are non-refundable unless otherwise required by applicable law.

7. Return Shipping

For an eligible return due to a damaged, defective or incorrect product, Maitheyi may arrange or bear the applicable return shipping cost.

For other eligible customer-initiated returns, return shipping charges may be borne by the customer.

The applicable shipping/return arrangements will be communicated when the return request is approved.

8. Exchanges

We currently do not offer direct exchanges.

If you would like a different product, you may return the eligible product in accordance with this policy and place a new order for the desired product.

9. Refunds

Once we receive your returned product, it will be inspected.

We will notify you whether the return has been approved or rejected.

If approved, the refund will be initiated to the original payment method used for the purchase, where technically possible.

The time taken for the refund to appear in your account may vary depending on your bank, card issuer or payment service provider.

10. Non-Returnable Situations

A return may not be accepted when:

  • The 3-day return period has expired
  • The product has been worn or used
  • The product has been damaged or tampered with after delivery
  • Original packaging or required components are missing
  • The product has been altered or modified
  • The product is customised or personalised, except where applicable for defective, damaged or incorrect items
  • The product was returned without prior approval

11. Contact Us

For any questions regarding returns or refunds, please contact:

Maitheyi
Email: sales@maitheyi.com
Return Address: D266, Bijay Enclave, Santpuram, Harihar Nagar, Indiranagar, Lucknow – 226016, India

We will be happy to assist you with your return request.