Shipping Policy

Last Updated: September 2026

At Maitheyi, we carefully pack every order to ensure your jewellery and gifts reach you safely. We currently offer delivery across India, subject to courier serviceability.

1. Shipping & Delivery

We ship orders to addresses across India where our logistics partners provide service.

Once your order has been confirmed, we begin processing and preparing it for dispatch.

Estimated Delivery Time

Orders are generally delivered within 3–10 business days after dispatch, depending on your location.

Delivery times may vary based on:

• Delivery location
• Courier serviceability
• Weather conditions
• Public holidays
• Remote or difficult-to-service locations
• Operational or logistical delays
• Other circumstances beyond our reasonable control

The delivery timeline provided at checkout or after placing your order is an estimated timeframe and is not a guaranteed delivery date.

2. Order Processing Time

Orders are generally processed and dispatched within 1–2 business days after successful order confirmation and payment.

Orders placed on Sundays or public holidays may be processed on the next working day.

Customised products and gift hampers may require additional processing time depending on the customisation requested. Any applicable additional time will be communicated to you.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Free Shipping

Free delivery is available on orders above the minimum order value displayed on our website.

The minimum order value for free delivery may change from time to time based on our shipping and promotional policies.

If your order does not qualify for free delivery, the applicable shipping charge will be displayed during checkout.

4. Order Tracking

Once your order has been dispatched, we may share tracking information through email, SMS, WhatsApp or other available communication channels.

You can use the tracking information provided to check the status of your shipment.

Please note that tracking information may take some time to become active after the shipment is handed over to the courier.

5. Delivery Delays

We work with third-party courier and logistics partners to deliver your orders.

While we aim to deliver within the estimated timeframe, Maitheyi cannot guarantee a specific delivery date.

Delays may occur due to:

• Courier or logistics issues
• Weather conditions
• Natural events
• Public holidays
• High shipping volumes
• Address or contact issues
• Remote-area delivery
• Government or regulatory restrictions
• Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us at sales@maitheyi.com and we will assist you in checking the shipment status.

6. Incorrect or Incomplete Delivery Address

Customers are responsible for providing a complete and accurate shipping address and contact number.

Please carefully check your address before placing your order.

If an order cannot be delivered because of an incorrect, incomplete or unreachable address, additional shipping charges may apply if the shipment needs to be re-dispatched.

7. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts depending on their delivery policy.

If the shipment is returned to Maitheyi because the recipient was unavailable, refused delivery, or the address/contact information was incorrect, please contact us at sales@maitheyi.com.

Re-shipping charges may apply.

8. Damaged or Tampered Packages

Please inspect your package when you receive it.

If the package appears visibly damaged or tampered with, please take photographs/videos of the package before opening it and contact us as soon as possible.

If the product inside is damaged, defective or incorrect, please refer to our Return & Refund Policy and contact us at:

sales@maitheyi.com

9. Lost Shipments

If your shipment appears to be lost or has not received a delivery update for an extended period, please contact us.

We will coordinate with the applicable courier partner to investigate the shipment and determine the appropriate resolution.

10. International Shipping

At present, Maitheyi primarily offers shipping within India.

International shipping, if offered in the future, may be subject to additional shipping charges, customs duties, taxes and other applicable charges. Such charges may be payable by the customer unless otherwise stated.

11. Contact Us

For any questions regarding shipping or delivery, please contact:

Maitheyi
Email: sales@maitheyi.com
Website: www.maitheyi.com

Return Address:
D266, Bijay Enclave, Santpuram,
Harihar Nagar, Indiranagar,
Lucknow – 226016
Uttar Pradesh, India